An AI chatbot can answer common questions on your website at any hour and pass tougher ones to you. Setting one up is easier than most owners expect. Follow these steps.
Step 1: Write down the questions customers ask most
Make a list of your 10 to 20 repeat questions: hours, pricing, shipping, returns, booking. This list becomes the chatbot’s knowledge.
Step 2: Choose a chatbot tool
Tools such as Tidio, Intercom and Zendesk offer website chat with AI answers. Pick one that has a free plan or trial and connects to your website platform. See our list of AI customer support tools.
Step 3: Add your answers
Upload your FAQ page or paste your answers into the tool. Keep each answer short and clear.
Step 4: Install it on your site
Most tools give you a plugin or a short code snippet. On WordPress you can install the tool’s plugin and connect your account.
Step 5: Test before going live
- Ask the chatbot every question on your list.
- Try odd questions to see how it handles things it does not know.
- Make sure it can hand the chat to you or collect an email address.
Step 6: Review conversations weekly
Read the chats each week, fix wrong answers and add new ones. A chatbot gets better with regular attention. Check each vendor’s site for current pricing.
Pingback: Tidio vs Intercom: Which AI Chatbot Is Better for Small Business? - BizBotBrief